We are committed to providing our customers with reliable and convenient delivery services. Once your payment is confirmed, it typically takes 1–3 business days to process your order, inspect the items, and prepare them for shipment. Orders are generally dispatched via international carriers such as DHL, FedEx, or UPS, with an estimated transit time of 5–10 business days. Actual delivery times may vary based on the destination, customs inspections, weather conditions, public holidays, and carrier operations; shipments to remote areas or those involving special circumstances may require additional time.
Once an order has been dispatched, we will provide tracking information (where available) via an order notification. Please note that it may take some time for tracking details to update; you may use the provided tracking information to monitor the progress of your delivery. If there is a prolonged lack of tracking updates or if you have not received your order beyond the estimated delivery timeframe, we will coordinate with the carrier to investigate and assist in resolving the issue.
Please ensure that all delivery information—including the recipient’s name, address, postal code, and contact phone number—is accurate and complete when placing your order. Should a delivery be delayed, returned, or require re-shipment due to an incorrect address, incomplete information, or the recipient’s failure to accept the delivery, additional processing time or costs may apply, in accordance with our applicable policies.
If an item arrives damaged, goes missing, or does not match your order, please retain the original packaging and any relevant documentation, and submit a claim in accordance with the after-sales policy published on our website. Based on the findings of our investigation, your order records, and applicable laws, we will arrange for a replacement, refund, or other appropriate resolution.
Estimated delivery times are calculated in business days (excluding weekends and public holidays) and do not constitute a guaranteed delivery date. For customers in the European Union or other regions with applicable consumer protection laws, matters concerning delivery timelines, the transfer of transit risk, and consumer rights shall be governed by such laws. Nothing in this policy limits the rights to which consumers are entitled under the law.